Application Support Specialist - Customer Training & Engagement (Jayapura)

Join Saba Indomedika as an Application Support Specialist in Jayapura, Papua, and play a pivotal role in empowering our clients through expert training and engaging presentations. This position is ideal for professionals passionate about customer success, technology, and building strong client relationships. As part of our dedicated support team, you will be the bridge between our clients and our cutting-edge solutions, ensuring seamless adoption and maximizing the value of our products.

Saba Indomedika is a leading healthcare technology company committed to improving patient outcomes through innovative solutions. With a strong presence in Indonesia, we are expanding our reach to Jayapura, bringing advanced medical technology to the region. In this role, you will have the opportunity to work in a dynamic and supportive environment, contributing to our mission of transforming healthcare delivery.

In your daily tasks, you will conduct comprehensive training sessions, create engaging presentations, and provide ongoing support to our clients. You will work closely with our sales and technical teams to ensure that our clients are well-equipped to use our products effectively. This role offers a unique opportunity to make a tangible impact on client satisfaction and business growth.

📋 Tanggung Jawab Pekerjaan

• Deliver expert training sessions to clients, covering product features, best practices, and troubleshooting techniques.
• Develop and present engaging training materials, including slides, videos, and demonstrations.
• Provide ongoing technical support to clients, addressing their queries and resolving issues promptly.
• Collaborate with the sales team to understand client needs and tailor training programs accordingly.
• Conduct regular follow-ups with clients to assess training effectiveness and gather feedback.
• Stay updated with the latest industry trends and technological advancements to enhance training programs.
• Document training sessions and support interactions for future reference and continuous improvement.
• Participate in product development discussions to ensure training materials align with client needs.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support, customer training, or a similar role.
• Proficient in using training management systems such as Adobe Captivate, Articulate 360, or similar tools.
• Strong presentation skills with the ability to create and deliver engaging training sessions.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Knowledge of healthcare technology or a related industry is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in project management or customer service is a valuable asset.

🛠️ Keahlian

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