Customer Service Administrator - Printing Industry

Join Inti Prima Karya, a leading name in the printing industry, as a Customer Service Administrator in Jakarta Barat. This role is perfect for highly communicative, detail-oriented, and responsive professionals who thrive on human interaction and have a passion for delivering exceptional customer service. As part of our dedicated team, you'll be at the heart of our operations, ensuring our customers receive the highest level of support and satisfaction.

In this role, you'll handle a wide range of customer inquiries, from product questions to order status updates, using our in-house CRM system. You'll also manage customer complaints, working closely with our production team to find quick and effective solutions. This is a dynamic role that offers the opportunity to grow and develop your skills in a fast-paced environment.

If you're ready to take on this exciting challenge and make a real difference in our customers' experience, we invite you to apply for the Customer Service Administrator position at Inti Prima Karya in Jakarta Barat.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Manage and update customer records in our CRM system.
• Coordinate with the production team to resolve customer issues promptly.
• Provide excellent customer service and ensure customer satisfaction.
• Monitor and report on customer service metrics and KPIs.
• Train and mentor new team members on customer service best practices.
• Stay up-to-date with industry trends and best practices in customer service.
• Assist in the development and implementation of customer service strategies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the printing industry.
• Proficient in using CRM software, such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Certification in customer service or related field is a plus.
• Fluency in both written and spoken Indonesian and English is a must.

🛠️ Keahlian

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