Customer Support Representative (Day Shift)

Join BillEase as a Customer Support Representative (Day Shift) and become part of a dynamic team dedicated to delivering exceptional service to our valued customers. This is a fantastic opportunity for individuals based in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) who are passionate about helping others and thrive in a fast-paced environment.

At BillEase, our Customer Support Representatives are the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. You will be using tools like Zendesk, Freshdesk, or similar customer support platforms to manage and resolve customer issues efficiently. This role is perfect for someone looking to build a career in customer service with a company that values its employees and customers alike.

In this role, you will handle incoming customer inquiries via phone, email, and live chat, providing clear and concise solutions. You will also be responsible for maintaining accurate customer records and ensuring a positive customer experience throughout their interaction with our company.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries and provide solutions to their problems through phone, email, and live chat.
• Use customer support software such as Zendesk or Freshdesk to manage and track customer issues.
• Maintain accurate and up-to-date customer records in our CRM system.
• Escalate complex issues to the appropriate teams for resolution.
• Follow up with customers to ensure their satisfaction and address any unresolved issues.
• Provide feedback to the team on customer interactions to improve service quality.
• Assist in training new hires on customer service best practices.
• Adhere to company policies and procedures to ensure consistent service delivery.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving and multitasking abilities.
• Familiarity with customer support software such as Zendesk, Freshdesk, or similar platforms.
• Ability to work in a fast-paced environment and meet tight deadlines.
• High school diploma or equivalent, with a preference for candidates with a degree in Business Administration, Communications, or a related field.
• Previous experience in a customer-facing role within the finance or billing industry is a plus.
• Ability to work well under pressure and handle multiple tasks simultaneously.

🛠️ Keahlian

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